GRIEVANCE REDRESSAL

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Last Updated: 15 July 2026

GRIEVANCE REDRESSAL

Official Grievance Redressal Policy

All India Film and TV Entertainment Artists Welfare Association (AIFAWA)

At All India Film and TV Entertainment Artists Welfare Association (AIFAWA), we are committed to providing a transparent, fair, and efficient grievance redressal mechanism for artists, members, applicants, volunteers, donors, and the general public.

This Grievance Redressal Policy has been established to ensure that complaints, grievances, and concerns are received, reviewed, and addressed through an organized and impartial process.

Who Can Submit a Grievance?

A grievance may be submitted by:

  • Artist Card Applicants

  • Members

  • Volunteers

  • Donors

  • Website Users

  • Members of the Public

  • Any person directly affected by AIFAWA's services or official activities

Types of Grievances

You may submit a grievance regarding:

  • Artist Card Registration

  • Membership Services

  • Website Issues

  • Payment-related Concerns

  • Communication Issues

  • Staff Conduct

  • Delay in Processing

  • Technical Errors

  • Policy-related Concerns

  • Accessibility Issues

  • Any other genuine concern relating to AIFAWA

Information Required

To help us review your grievance, please provide:

  • Full Name

  • Mobile Number

  • Email Address

  • Subject of the Grievance

  • Detailed Description

  • Date of Incident (if applicable)

  • Supporting Documents (Screenshots, Receipts, Emails, etc.)

Incomplete grievances may require additional information before review.

Grievance Review Process

  1. Receipt of the grievance.

  2. Preliminary review of the information submitted.

  3. Request for additional information (if required).

  4. Internal review by the concerned department.

  5. Communication of the outcome to the complainant, where appropriate.

Response Time

AIFAWA will make reasonable efforts to acknowledge and review grievances in a timely manner.

The actual resolution time may vary depending on the nature, complexity, and availability of relevant information.

Matters That May Not Be Considered

AIFAWA may decline to process grievances that are:

  • Anonymous without sufficient supporting information.

  • False, malicious, or intentionally misleading.

  • Abusive, threatening, or defamatory.

  • Outside the scope of AIFAWA's activities.

  • Duplicate complaints already under review without new evidence.

Grievance Submission

Please submit your grievance through the official communication channels only.

Official Email: info@aifawa.com

Official Website: https://www.aifawa.com

Official Contact Number: +91 9665541339

Support Hours: Monday to Friday | 12:30 PM – 5:00 PM (IST)

Confidentiality

AIFAWA will make reasonable efforts to maintain the confidentiality of the information submitted, subject to applicable laws, legal obligations, and organizational requirements.

Good Faith Policy

All grievances should be submitted honestly and in good faith.

Knowingly submitting false, fabricated, or malicious complaints may result in appropriate action in accordance with applicable law.

Disclaimer

Submission of a grievance does not automatically establish liability, misconduct, or entitlement to any remedy.

Each grievance will be reviewed based on the facts, supporting evidence, applicable policies, and relevant laws.

AIFAWA reserves the right to request additional information, decline incomplete or abusive submissions, and determine the appropriate course of action in accordance with applicable law and organizational policies.